AI and automation streamline operations and cut costs

PE-backed e-commerce retailer

Value Highlights

A Private Equity-backed e-commerce retailer was struggling with spiralling operational costs and significant delays in product content creation and order processing. Manual workflows, disconnected systems, and high volumes of supplier invoices were slowing growth and impacting customer experience.

What Were the Challenges?

High operational costs: Manual processes across product content creation, order fulfilment and invoice handling were resource-heavy.
Slow product content creation: Manual copywriting delayed product launches and updates.
Disconnected systems: Lack of integration between platforms created inefficiencies and errors.
Inefficient invoice processing: Thousands of supplier invoices were processed manually each month, leading to delays and late payment risks.

So, What Did We Do?

Panamoure deployed a blended AI and Intelligent Automation solution to overhaul operations:

Robotic Process Automation (RPA): Automated product data entry and order fulfilment workflows.
Generative AI tools: Created over 140,000 optimised product descriptions in seconds, drastically reducing time-to-market.
Intelligent Document Processing: Automated over 15,000 supplier invoices per month, ensuring same-day processing.
Agentic AI agents: Monitored inventory thresholds, autonomously triggering supplier orders and flagging anomalies without human intervention.

Results

The transformation delivered immediate and measurable results:

80% faster product content creation, enabling quicker product launches.
Same-day invoice processing achieved across the board.
60% reduction in staffing costs through automation of high-volume tasks.
400% ROI achieved annually

With manual bottlenecks removed, the client’s teams now focus on expanding product ranges, improving customer experience, and accelerating revenue growth, positioning the business for scalable expansion in a competitive e-commerce market.