Cloud-first transformation unlocks scalability and efficiency

UK-based Healthcare services group

Value Highlights

A leading UK healthcare service provider was constrained by a fragmented IT landscape and outdated on-premise systems. Manual processes, workarounds and data silos were impacting both service quality and operational efficiency. With plans to scale service lines and geographical reach, leadership needed a modern, scalable solution, fast.

What Were the Challenges?

Fragmented systems: Multiple legacy platforms with poor integration leading to data silos and duplication.
Operational inefficiencies: Manual workarounds consumed valuable time, diverting focus from service delivery.
Scalability barriers: Outdated architecture could not support expansion into new service lines or geographies.

So, What Did We Do?

Panamoure led the rebuild and consolidation of core legacy systems into a cloud-based architecture. Leveraging our full-stack delivery capability, we:

Designed and developed a bespoke application suite to manage service delivery, resource scheduling and improve client engagement.
Built the new platform natively on AWS, fully integrating it with key third-party systems.
Delivered in phased agile sprints, ensuring functionality was deployed and adopted quickly without operational disruption.

Results

The new digital architecture delivered immediate performance gains:

40% reduction in service administration time.
80% increase in customer satisfaction.
Real-time visibility across all regions, enabling faster and better-informed service, resource and supply chain based decision making.
A simplified, cloud-first platform that eliminated system maintenance burdens and removed scalability barriers.

What was once a patchwork of tools is now a cohesive, future-ready platform, purpose-built to fuel expansion and reduce IT overhead.