Driving global ERP adoption through targeted change management

UK-based multi-geography organisation

Value Highlights

A UK-based organisation needed to roll out a new ERP platform across multiple geographies to standardise operations and improve real-time visibility. Previous transformation attempts had stalled due to low adoption rates and entrenched ways of working.

What Were the Challenges?

Low adoption in multiple geographies: Previous initiatives had failed to embed change effectively.

Entrenched local processes: Resistance to replacing existing ways of working.

Global complexity: Multiple geographies with differing operational cultures and requirements.

Unclear ownership: Lack of accountability for driving process adoption across teams.

Inefficient target operating model: Not fit for purpose.

So, What Did We Do?

Panamoure launched a structured change adoption programme, starting with a full mapping of the people, process and technology impacts of the ERP rollout.

Redefined the global target operating model to align all regions on a shared vision.

Created global process owners and local process champions, giving them clear ownership and accountability.

Designed role-specific adoption plans, including tailored training and support in multiple languages.

Facilitated targeted engagement sessions to build buy-in and tackle resistance.

Implemented real-time feedback loops, enabling us to address concerns immediately and adapt training dynamically.

Results

Maximised ERP adoption across all geographies.

Standardised global processes embedded, driving consistency and operational efficiency.

Employees reported greater clarity, confidence and ownership in their roles.

Organisation left with a leaner, future-proofed operating model and a workforce ready to embrace future change initiatives.

Driving global ERP adoption through targeted change management

UK-based multi-geography organisation

Value Highlights

What Were the Challenges?

So, What Did We Do?

Results

Let’s discuss what we could achieve for your business

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Alistair Wooster

Partner, Business Services