Offshore D365 ERP managed service improves performance and reduces costs by over 50%

Managed Services - Offshore D365

Value Highlights

Panamoure delivered a full managed service offshore solution to a FTSE 250 business, reducing resourcing costs by over 50%, driving additional cost savings and performance improvements.

What were the challenges?

Existing MS Dynamics 365 BAU support team were struggling to cope with the volume of demand from the business
The use of contractors was driving up costs, impacting knowledge retention within the business and raising concerns about employment compliance
Board level drive to lower the cost of total finance ownership
Previous poor experience meant they were not looking to employ a large SI with associated typically high attrition rates and inflexibility

So, what did we do?

Panamoure worked with the CFO and IT Director to capture issues and assess the key business needs, ensuring the right team structure and SLAs were identified and agreed
Resources completed a thorough capability-based screening process to assess competency and cultural fit to identify and onboard the right people
A dedicated bespoke instance of the Panamoure Delivery Academy LMS was deployed on client infrastructure for the team’s continuous learning and assessment

Results

Resourcing costs have been reduced by over 50% and multiple processes and system enhancements have been identified and implemented driving additional cost savings and performance improvements

Offshore D365 ERP managed service improves performance and reduces costs by over 50%

Managed Services - Offshore D365

Value Highlights

What were the challenges?

So, what did we do?

Results

Let’s discuss what we could achieve for your business

Let’s Talk

Graham Burchell

CEO