Panamoure is a dynamic management consultancy delivering Business and Technology change services to the UK’s fastest-growing companies. Our ability to deliver exceptional quality to our clients has seen us grow rapidly over the past 2 years, with ambitious scale-up plans. As part of this fast-paced growth, we are looking to expand both our UK and India teams with bright, ambitious and talented individuals that want to learn and grow with the business.

Experience: 2+ years

Location: Space ITech Park, Sector-49, Gurugram

Working Days: Monday to Friday (UK Timing)

Description and What You’ll Do:

As a Microsoft D365 CRM Consultant, you will work cross-functionally with clients, operations, and sales to help deliver value and improve processes for clients. You will offer shape value-added consulting solutions that enable clients to meet the changing needs of the global landscape.

Responsibilities Include:

• Facilitating in discovery, design, development, and deployment activities
• Managing resources and delivering project tasks, both externally and internally
• Performing a gap analysis between system functionality and client requirements
• Communicating and documenting system specifications for clients and team members
• Documenting test scenarios and performing unit, system, and data conversion testing tasks
• Providing an excellent customer experience throughout the project life cycle
• Providing project status reports and accurate timelines of work
• Conducting training for clients on how to use and maintain Dynamics D365
• There may be a requirement to travel

Essential Skills (Must have skills):

• A Bachelor’s degree in Business or Technology
• A Master’s Degree in Business or Technology
• At least 2 years of experience in integrating Microsoft D365 CRM
• Prior consulting experience
• Has completed a minimum of one Full Life Cycle implementation
• Proficient in Microsoft Office applications
• Excellent communication, problem-solving and analytical skills

Technical Requirements:

• Dynamics D365 Certification or NAV equivalent
• Dynamics 365
• Project Accounting
• Knowledge of relational databases and data migration concepts
• Working knowledge of at least one software development methodology
• Microsoft Platform skills
• Microsoft Project

Who You’ll Be:

• A team player who openly supports, encourages and shares knowledge with colleagues
• Personable and empathic; with an innate ability to identify, evaluate, control, and express emotions
• Strong communication, facilitation, relationship-building, presentation and negotiation skills
• Highly motivated individual. Embraces change, by being highly flexible, adaptable and having the ability to prioritise shifting workloads in a rapidly changing industry
• Highly aware of your own strengths; knows how to lean into them and use them to their full advantage to solve problems
• Passion for the delivery of solutions that deliver positive outcomes for customers, other stakeholders and fellow team members alike

Professional Skills:

• Results-oriented / self-directed and has the ability to drive change in an unstructured environment
• Strong communication, facilitation, relationship-building and presentation skills
• Excellent interpersonal skills – ‘Customer Focused’
• Can manage customer expectations effectively
• Can actively establish relationships with people at all levels
• Has a passion for learning
• Excellent planning, organisational, and time management skills