Panamoure is a dynamic management consultancy delivering Business and Technology change services to the UK’s fastest-growing companies. Our ability to deliver exceptional quality to our clients has seen us grow rapidly over the past 2 years, with ambitious scale-up plans. As part of this fast-paced growth, we are looking to expand both our UK and India teams with bright, ambitious and talented individuals that want to learn and grow with the business.

Responsibilities include:

• Implementing Dynamics Business Central modules – Finance, Inventory Management, Sales/Purchase Management and CRM.
• Providing second-line support of systems within the Financial Systems Team.
• Reviewing and maintaining user requests and system changes within the IT Service Management tool.
• Adhering to and promoting business requests and change management processes.
• Reviewing and resolving workflow errors.
• Reviewing and resolving interface error logs.
• Undertaking unit testing and providing support for full user acceptance testing for system upgrades and fix deployments.
• Maintaining designs of third-party documents produced by systems, in line with business requirements.
• Undertaking configuration changes in line with business requirements and appropriate approvals.
• Undertaking root cause analysis for repeating issues, and proposing systems and process improvements.
• Undertaking stakeholder management to recommend system solutions and improvements.
• Analysing business processes and information flows in line with the business project.
• Reviewing and refining processes to improve efficiencies as applicable with the relevant process owner.

Who You’ll Be:

• A team player who openly supports, encourages and shares knowledge with colleagues
• Personable and empathic; with an innate ability to identify, evaluate, control, and express emotions
• Strong communication, facilitation, relationship-building, presentation and negotiation skills
• Highly motivated individual. Embraces change, by being highly flexible, adaptable and having the ability to prioritise shifting workloads in a rapidly changing industry
• Highly aware of your strengths; knows how to lean into them and use them to their full advantage to solve problems
• Passion for the delivery of solutions that deliver positive outcomes for customers, other stakeholders and fellow team members alike

Skills:

• 2+ years of experience in Business Central
• Demonstrable experience in Dynamics Business Central.
• Excellent knowledge of D365 BC functional modules, specifically Finance.
• Requirements gathering, analysis and the ability to convert raw requirements into an actionable design document.
• Knowledge of any add-on solution on top of NAV/BC in any domain will be good to have.
• Demonstrable experience in effectively supporting finance teams and the ability to articulate service demands and proposed solutions,
• Good working knowledge of business finance in a project-based environment.
• Previous experience working in a second-line support position.
• Experienced with Financial Systems, including business requirements analysis and the use of IT Service Management tools.
• A personable, approachable character will work well in this environment.
• Ability to empathise and provide solutions.
• Have excellent communication, analytical and stakeholder management skills.