Graham Burchell

Part 7: Passing Through Security

If you’re stepping into the world of outsourcing your data security and compliance needs to be watertight and this is where freelancers or smaller, less experienced teams can become unstuck as they don’t have sufficiently mature security systems to protect your data. With the rise of global data and ease of access, organisations have had to up the ante on security.

Rewind twenty years and this area was a complementary activity and something that was “nice to do”. However, this is no longer an option and you need a full cyber security and data protection strategy when looking to outsource any part of your business.

Cybersecurity is described as the combination of three principles: confidentiality, integrity, and availability (CIA). If one of these core components fails or is wrongly configured, the resulting vulnerability could be a breach of information, a leak or wrongful deletion. All this is a result of poor policy, poor risk assessment and management, or immature security practices; which unfortunately can go hand in hand with some of the newer and less mature outsourcing markets.

With so many security checkpoints to consider when engaging a new offshoring partner, it’s vital the quality of your due diligence process to be higher than ever. It’s important you look for controls, external validation and measures to ensure a possible partner conforms to what you need and that there is a clear management process and control objectives to establish a baseline for a minimum state of security.

Navigating the data and cyber security waters isn’t easy and this is one of the fundamental reasons India is seen by many as the outsourcing capital of the world. Their processes and procedures are top notch.

Be open minded if you go down this route. The fear of the unknown can be off putting to many execs and companies but this means they will never appreciate the benefits outsourcing can deliver to the business. We are huge fans of offshore development and have seen first-hand the transformational effects it can have on businesses.

“It is only by being bold that you get anywhere. If you are a risk-taker, then the art is to protect the downside.” – Richard Branson

We are a trusted partner, revolutionising the consulting sector. We know global business. We are highly versed in transformation projects. 

Visit our website to learn more about our Offshore Delivery Services or drop us a line if you’d like to chat through how a successful offshoring initiative can be turned into reality.



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All the elements of recovering a failing IT project that we’ve previously described are important and can become critical when things start to go wrong. They all need to be attended to but if we had to emphasise any particular factors, it would be Inclusion, Communication and Culture – from the outset and throughout. Get this wrong, and your project is far more likely to fail.

Let me be clear up front - automation alone won’t directly reduce your tickets resolution time by 95%, but its wider application across your business functions potentially will. Why do we recommend Automation of business IT tasks? Well because it reduces the number and seriousness of mistakes introduced by employees still carrying out tasks manually. It also reduces the number of tasks sat in someone’s inbox waiting to be completed. Automation can introduce efficiencies where manual tasks were previously reliably encouraging human error and contributing to your IT Services’ mountain of tickets needing resolution. Automation can help streamline processes, improve accuracy and achieve a new level of reliability to those manual tasks inevitably prone to human error. 

The UK apparel market and its customers were as shocked by the changes forced upon it by the pandemic as were retailers and their customers in other consumer sub-sectors. The fortitude and innovation exhibited by apparel retail and manufacturers, and their respective consumers is nothing short of impressive. As a whole, those groups have adapted to changing technology to rapidly execute revised strategies that serve and sell to consumers with similarly revised aspirations. Yet, as we itemised in our opening post, challenges persist for all those participants.