Intelligent Automation (IA) is no longer just a future-forward concept—it’s a business necessity. While its potential to streamline operations, reduce costs, and elevate customer experiences is widely acknowledged, many organisations still struggle to realise that value. Projects stall, legacy technologies create bottlenecks, and the promise of transformation often falls flat.

Legacy platforms, once the gold standard, are now increasingly outdated, expensive to maintain, and misaligned with modern, cloud-first strategies. At the same time, poor programme ownership, unclear success metrics, and skill shortages continue to prevent IA from scaling.

Drawing on real-world case studies and Panamoure’s extensive experience delivering automation outcomes across multiple industries, we outline a practical approach to overcoming these challenges—turning complexity into clarity and limitations into measurable business value.

This whitepaper includes:

• Why legacy RPA platforms are now holding businesses back
• The common reasons automation programmes fail to deliver impact
• How to scale automation with hybrid delivery and self-funding models
• A real-world use case demonstrating ROI through intelligent automation