Managed Support

High value, low risk solutions for technology operations

We build bespoke dedicated teams that are matched to the culture of your business

What We Do

We offer flexible, low risk and efficient solutions for day to day IT related operations, enabling our clients to focus on their core commercial, higher value add processes.

One size does not fit all. We can bespoke build dedicated captive teams to fit our clients culture and exact ways of working.

Our services cover Testing, DevOps, Functional / Technical Support and Release Management activities in a variety of packaged support bundles and bespoke support options, all fully integrated into your business.

Download our ERP Managed Services brochure to discover our bespoke approach.

What We Do

We offer flexible, low risk and efficient solutions for day to day IT related operations, enabling our clients to focus on their core commercial, higher value add processes.

One size does not fit all. We can bespoke build dedicated captive teams to fit our clients culture and exact ways of working.

Download our ERP Managed Services brochure to discover our bespoke approach.

Continuous improvement is in our DNA

Our Impact

We maximise the value you get from your solution though dedicated ‘captive’ teams that work exclusively on your business – you will not be competing with other clients for support time
We drive continuous improvement as part of the service operating a zero down-time in service provision – when your dedicated team is not resolving tickets it is actively driving improvement
We actively reduce your support cost over time, not increase it, through our ‘Shift Left’ approach implementing smart automation and self-service capabilities into the IT ecosystem
We increase your user knowledge through our bespoke learning management system, courses and training, and collaborate with your team to present an engaging vision for long-term success

Need to decrease your IT support costs? Read more about our Shift Left approach.

Our Impact

We maximise the value you get from your solution though dedicated ‘captive’ teams that work exclusively on your business – you will not be competing with other clients for support time
We drive continuous improvement as part of the service operating a zero down-time in service provision – when your dedicated team is not resolving tickets it is actively driving improvement
We actively reduce your support cost over time, not increase it, through our ‘Shift Left’ approach to integrated smart automation, implementing self-service capabilities into the IT ecosystem
We increase your user knowledge through our bespoke learning management system, courses and training, and collaborate with your team to present an engaging vision for long-term success

Let's Talk

Graham Burchell

CEO

The CEO of Panamoure, Graham is an experienced business leader with over 25 years’ of strategy and operational management experience in large, small and early stage companies across multiple industries.

Decrease IT support costs and equip teams to resolve their issues

Equip teams to resolve their issues

Client Story

Background
Solution
Benefit

Offshore managed service improves performance & cost

A FTSE 250 company partnered with Panamoure to enhance its digital capabilities.

We established an offshore managed service solution to address operational needs and implement system enhancements following their recent D365 F&O implementation.

A comprehensive managed service for finance & operations

We offered a Managed Service to manage the daily operations and changes in F&O through a dedicated team
Five D365 F&O consultants and a Delivery Manager were hired to provide second-line support, and resolve critical workflow errors
The service included daily triage of requests, stakeholder management, and system solutions and improvements

67% reduction in support Tickets, Saving £475k per year

Within 60 days, the team closed out 67% of the ticket backlog, supporting 71% of F&O business processes, and achieved 95% of SLA levels
Achieved annual savings of 61% (£475k) compared to the cost of hiring UK contractors
Enhanced multi-time zone coverage with 14-hour support, freeing up resources

Specialist Insights

Empower employees through self service & strategic automation

Insight

Understanding the intricacies of D365 and the modern business architecture it aligns with

Insight

Discover our strategic initiatives for transformative leadership

Insight

Specialist Insights

Discover our strategic initiatives for transformative leadership

Insight

Empower employees through self service & strategic automation

Insight

Understanding the intricacies of D365 and the modern business architecture it aligns with

Insight

Managed Support

High value, low risk solutions for technology operations

We build bespoke dedicated teams that are matched to the culture of your business

What We Do

What We Do

Continuous improvement is in our DNA

Our Impact

Our Impact

Let's Talk

Graham Burchell

CEO

Decrease IT support costs and equip teams to resolve their issues

Equip teams to resolve their issues

Client Story

Offshore managed service improves performance & cost

A comprehensive managed service for finance & operations

67% reduction in support Tickets, Saving £475k per year

Specialist Insights

Empower employees through self service & strategic automation

Understanding the intricacies of D365 and the modern business architecture it aligns with

Discover our strategic initiatives for transformative leadership

Specialist Insights

Discover our strategic initiatives for transformative leadership

Empower employees through self service & strategic automation

Understanding the intricacies of D365 and the modern business architecture it aligns with

Our services accelerate optimal

Our services accelerate optimal value creation

value creation