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Managed Support

High value, sustainable solutions with real impact

We offer flexible, sustainable and efficient solutions that are matched to the culture of your business

What We Do

We offer flexible, low risk and efficient solutions for day to day IT related operations, enabling our clients to focus on their core commercial, higher value add processes.

One size does not fit all. We can bespoke build dedicated captive teams to fit our clients culture and exact ways of working.

Our services cover Testing, DevOps, Functional / Technical Support and Release Management activities in a variety of packaged support bundles and bespoke support options, all fully integrated into your business. 

What We Do

We offer flexible, low risk and efficient solutions for day to day IT related operations, enabling our clients to focus on their core commercial, higher value add processes.

One size does not fit all. We can bespoke build dedicated captive teams to fit our clients culture and exact ways of working.

Our services cover Testing, DevOps, Functional / Technical Support and Release Management activities in a variety of packaged support bundles and bespoke  support options, all fully integrated into your business. 

Continuous improvement is in our DNA

Our Impact

  • We maximise the value you get from your solution though dedicated ‘captive’ teams that work exclusively on your business – you will not be competing with other clients for support time
  • We drive continuous improvement as part of the service operating a zero down-time in service provision – when your dedicated team is not resolving tickets it is actively driving improvement
  • We actively reduce your support cost over time, not increase it, through our ‘Shift Left’ approach implementing smart automation and self-service capabilities into the IT ecosystem
  • We increase your user knowledge through our bespoke learning management system, courses and training, and collaborate with your team to present an engaging vision for long-term success

Our Impact

  • We maximise the value you get from your solution though dedicated ‘captive’ teams that work exclusively on your business – you will not be competing with other clients for support time
  • We drive continuous improvement as part of the service operating a zero down-time in service provision – when your dedicated team is not resolving tickets it is actively driving improvement
  • We actively reduce your support cost over time, not increase it, through our ‘Shift Left’ approach to integrated smart automation, implementing self-service capabilities into the IT ecosystem
  • We increase your user knowledge through our bespoke learning management system, courses and training, and collaborate with your team to present an engaging vision for long-term success

Decimate your IT support costs now

Let's Talk

Studio Session-088-clear 1

Graham Burchell

Founder and CEO

Client Story

A global Civil Engineering company partnered with Panamoure to enhance its digital capabilities.

We established an offshore managed service solution to address operational needs and implement system enhancements following their recent D365 F&O implementation.

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  • We offered a Managed Service to manage the daily operations and changes in F&O through a dedicated team.
  • Five D365 F&O consultants and a Delivery Manager were hired to provide second-line support, and resolve critical workflow errors.
  • The service included daily triage of requests, stakeholder management, and system solutions and improvements
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  • Within 60 days, the team closed out 67% of the ticket backlog, supporting 71% of F&O business processes, and achieved 95% of SLA levels.
  • Achieved annual savings of 61% (£475k) compared to the cost of hiring UK contractors.
  • Enhanced multi-time zone coverage with 14-hour support, freeing up resources.
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