Offshore Case Studies
67% reduction in support tickets, saving £475k per year
- Within 60 days, the team closed out 67% of the ticket backlog, supporting 71% of F&O business processes, and achieved 95% of SLA levels.
- Achieved annual savings of 61% (£475k) compared to the cost of hiring UK contractors.
- Enhanced multi-time zone coverage with 14-hour support, freeing up resources.
Offshore Case Studies
67% reduction in support tickets, saving £475k per year
- Within 60 days, the team closed out 67% of the ticket backlog, supporting 71% of F&O business processes, and achieved 95% of SLA levels.
- Achieved annual savings of 61% (£475k) compared to the cost of hiring UK contractors.
- Enhanced multi-time zone coverage with 14-hour support, freeing up resources.
